Refund Policy

Effective date: September 24, 2026 · Last updated September 24, 2026

The short version

  • ZYKOcard: changed your mind? Return an unactivated card within 30 days of delivery for a full refund of the card price.
  • Defective, damaged or wrong card: we replace it free, activated or not.
  • ZYKO Pro: cancel anytime and you keep Pro until the end of the period you paid for. Your first Pro payment is fully refundable if you ask within 7 days. Renewals are not refunded.
  • Your profile is free. Returning a card or ending Pro never deletes your ZYKO profile or anything you created.

This policy applies to purchases from Zyko LLC ("ZYKO," "we," "us"): the ZYKOcard, sold through our store at shop.zykocard.com, and the ZYKO Pro subscription, sold in the ZYKO app. It is part of our Terms of Service. Nothing in it limits any right you have under the law where you live.

1. ZYKOcard returns

If you are not happy with your ZYKOcard, you can return it within 30 days of delivery for a full refund of the price you paid for the card, as long as the card has not been activated (linked to a ZYKO profile).

  • We ask for unactivated cards because an activated card is tied to a person's profile and cannot be resold. You keep your free ZYKO profile either way.
  • Cards made to order with custom printing, engraving or a design you supplied are made for you alone and can be returned only if they are defective or not what you ordered (section 2).
  • Shipping costs you paid are not refunded, and you pay for return shipping, unless the card is defective or wrong.

2. Defective, damaged or wrong cards

If your card arrives damaged, does not work, is not what you ordered, or stops working because of a manufacturing defect, tell us and we will replace it free of charge, including shipping, whether or not it has been activated. If we cannot replace it, we refund the card price. We may ask for a photo or for the card back. A card that stops working because it was lost, broken, bent or otherwise damaged after delivery is not a defect, but we are happy to sell you a replacement.

3. Discounts and promotions

Cards bought with a discount or promotion (for example the first-orders 20% discount) are covered by this policy exactly like full-price cards. A refund is for the amount you actually paid.

4. ZYKO Pro subscription

Cancelling

You can cancel ZYKO Pro at any time in the app under Settings → Your Plan → Manage subscription. Cancelling stops the next renewal. Pro stays active until the end of the period you already paid for, and then your account moves to the free plan (Essential). Nothing you created is deleted.

Your first payment: 7-day refund

If you ask within 7 days of your first ZYKO Pro payment, we refund that payment in full and end Pro. This applies once per account, to the first Pro payment you ever make.

Renewals

Renewal payments, monthly or yearly, are not refunded, in full or in part, including for unused time. To avoid a renewal, cancel before the renewal date shown in Your Plan. For yearly plans, we email you between 30 and 45 days before each renewal.

Mistakes are always refunded

If you were charged twice, charged after you cancelled, or charged an amount you did not agree to, tell us and we will refund the charge in error.

Other refunds

If we remove a Pro feature you are paying for, or close your account without cause, we refund the unused part of your current Pro period, pro-rated by day. Where the law gives you a longer right to cancel or to a refund, that right applies.

Founding price

If you subscribed at a founding price, you keep that price for as long as your subscription stays active. If your subscription ends (because you cancelled or a payment could not be collected) and you subscribe again later, the price then in effect applies.

Pro through a team

If you have Pro because you belong to a ZYKO team, the organization that runs the team pays for it under its own agreement with ZYKO, and that agreement covers its billing and refunds. Leaving a team or being removed from it ends team Pro for you, but not your ZYKO account.

5. How to ask for a refund or replacement

Email hello@zykocard.com or use zykocard.com/contact from the email address on your order or ZYKO account. Include your order number (for cards) and a short description. For a card return we will reply with the return address and an authorization number; please use a trackable shipping method.

6. When you get your money

We refund to the original payment method. Card refunds are issued within 7 days after we receive the returned card (or right away when no return is needed); Pro refunds are issued within 7 days of your request. Your bank may take another 5–10 business days to show it.

7. Taxes

Prices are shown before tax. Any sales tax charged at checkout is refunded together with the amount it applied to.

8. Changes to this policy

If we change this policy, the version in effect when you made a purchase applies to that purchase. We post changes here and update the date above.

9. Contact

Zyko LLC

3711 Southwest 160th Avenue, apt 106

Miramar, FL 33027, United States

Phone: (786) 573-8423

hello@zykocard.com